About us

Enduringly beautiful windows and doors

It means the world to us that discerning homeowners just like you are so delighted with our bespoke windows and doors that they recommend us to their friends. In fact, a significant portion of our business is referrals from our satisfied customers. It’s been the foundation of our success, allowing us to grow from humble beginnings more than 20 years ago into the regional force we are today.

You can now visit our showrooms at the Notcutts Garden Centre in Woodbridge, or Fornham St Martin near Bury St Edmunds, where our elegant range of the most advanced timber, aluminium and PVCu windows and doors can be experienced close up. Our brochures are lovely, too, but nothing beats seeing a gorgeous timber-framed window, running your fingers over it and, of course, trying it out.

You’re investing emotionally as well as financially. We recognise that, so we’ll ensure you’re relaxed and informed from our first meeting until any work is finished. Don’t just take our word for it, we’ve also achieved the BSI Kitemark Licence for the survey and installation of windows and doors.
Since our managing director, Edward Burgess launched the business in Felixstowe back in 1996, The Burgess Group has grown each year and now employs more than 20 local people. But while our size and product range continue to evolve, our fundamental value remains the same: superior customer service.

Installing new windows and doors

Look at some of the replacement windows and doors projects we have completed in Suffolk and Essex. These are smart houses owned by people like you. And they’re thrilled with our work. Mrs Bone, from Aldeburgh, wrote: “We were very impressed with the quality of the windows and the installation.” And Mr Offord, from Wrabness, added: “I’d thoroughly recommend The Burgess Group to anyone.”

Our core business is timber windows and doors. Every unit is designed thoughtfully and proportioned to enhance the architectural integrity of your home. Badly designed or ill-fitting windows will only detract from the value and appearance of your property.

Visit our showroom

While you can click through to see our range online, we’d encourage you to experience them for yourself at one of our showrooms. Only here can you truly appreciate the quality and appeal of our wooden windows and doors.

You’ll meet our friendly, knowledgeable staff who’ll answer any questions and can offer a free personal consultation to establish your requirements and discuss our extensive options. We’ll then email or post a detailed quotation.

You can also call us on 01394 386666, or email us at


BSI Kitemark

To reinforce our commitment to customer service and quality, The Burgess Group achieved a BSI Kitemark Licence for the survey and installation of windows and doors.

You’re therefore reassured that your windows and doors are measured and installed by trained, qualified survey and installation teams who are extensively assessed by BSI on an ongoing basis to ensure standards never decline.

We’ll register your installation through BSI, and we’ll issue you with the relevant building regulation certificate.

The Kitemark scheme covers a wide variety of aspects including:

  • Checking the windows and doors are designed correctly for their intended use.
  • Ensuring a proper survey so they fit and open properly. It also covers risk assessments on the installation process.
  • The safe removal of old windows, fixing and sealing of frames, glazing of sealed units and finishing detail.
  • Making sure surveyors and fitters can demonstrate they are properly trained and competent.
  • Care to avoid damage to furniture, floor coverings or decorations.
  • Building regulations compliance, including fire, thermal efficiency and safety glazing.
  • Material quality checks to ensure windows, doors, glass, sealants and fittings meet the required quality standards.
  • Inspection upon completion to check that the windows and doors close and seal properly and have not been damaged during installation.

Our guarantees

We offer customers clear guarantees on our products and workmanship. Get complete peace of mind through our membership of the Independent Warranty Association. Through the IWA we offer our customers an insurance- backed guarantee and deposit indemnity covering our installations in the unlikely event we were to cease trading.

The Burgess Group is also a FENSA-registered company, which enables us to certify your window and door installation is compliant under current building regulations without the need for a separate assessment from building control.



Notcutts Garden Centre
Ipswich Road
Suffolk IP12 4AF

01394 386666

See the Showroom

We look forward to seeing you

A showroom visit is the best way to experience what The Burgess Group is all about.

Once you’ve tried out our superior quality windows and doors, you’ll understand why we’re so passionate about our range.

Bury St Edmunds

8 Fornham Business Court
The Drift, Fornham St Martin
Bury St Edmunds
Suffolk IP31 1SL

01284 760222

See the Showroom

Established 1996 - The Burgess Group is a trading name of Countryside Home Improvements Ltd. © 2018
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